Client Service Representatives
Our front desk staff plays a vital role in the day-to-day management of our practice! The client services representatives welcome you to our practice, handle multiple phone lines, enter invoices and client/patient data, answer your emails, take prescription refill requests, relay messages to and from the doctors, assist with inventory, manage patient records and filing, lend an ear, answer questions, share your joys and sorrows, and are responsible for scheduling appointments for six veterinarians – everything from nail trims and vaccinations, first visits and follow-ups, to lumps, bumps, and limps, senior wellness exams and surgeries. Each one of them is a valuable member of our team!
Mary Vedder, Client Services Specialist
Mary is originally from a very small town in upstate New York, but has spent most of her life here in Bellevue. She graduated from Bellevue West High School, and attended Kearney State College for two years. She began her career at Bellevue Animal Hospital in 1993 as a part-time receptionist, and graduated summa cum laude from the University of Nebraska-Omaha in 1996 with a Bachelor of Science degree in Biology. Mary was a member of the American Animal Hospital Association’s 2016-2017 Online Accreditation Engagement Committee (OAEC) and continued with that role in 2017-2018. She is the administrator for our hospital’s official website, our Facebook page and Instagram account; coordinates all outgoing e-mail correspondence; and is our “go-to” person for US and international health certificate information, in addition to her many other responsibilities.
Mary’s hobbies include reading, nature and cat photography, jigsaw puzzles, and piecing togther the puzzles of ancestry and family history through genealogy research. Mary is also a life-long “Star Wars” fan, and has seen all of the movies multiple times! She says that her “happy places” include Omaha’s botanical oasis Lauritzen Gardens, Fontenelle Forest, independent bookstores, and at home with her cats. Her two much-loved feline furbabies are Sheldon O. Cooper – a former barn cat, Nebraska Humane Society alumnus, and unofficial AAHA “spokescat” – and Zazzles (who goes by Zazzy) – a former foundling and foster kitten alumnus of the Foster Kitten Project.
Sarah Wilkinson, Practice Manager
Sarah was born and raised in Council Bluffs, Iowa, and has lived in the Omaha-metro area all her life. She graduated from Thomas Jefferson High School in 2003. Sarah joined our front desk team in June 2010, and is now acting as our interim hospital practice manager. She and her husband, Jeremy, have been together almost 20 years and have three beautiful daughters named Bailey, Jazmin, and Isabell. The family also includes a rambunctious Corgi/Australian Shepherd mix named Olaf, Ella the Boston Terrier, senior cat Stevie, and kitty newcomer Neagan. Sarah describes herself as “loud and outgoing!” and in her free time she enjoys working on projects with her girls. She is a big fan of Winnie the Pooh, and one of her favorite animals is the sloth.
A Bellevue resident since 1977, Pam graduated from the Omaha College of Health Careers in 1991 with an Associates of Applied Science in Veterinary Technology degree. She was on our staff from December 1994 to April 2013 before “retiring” to spend more time at home with her three children. We invited her back for a return engagement in January 2017, and we’re thrilled to have her with us again! Pam is a co-president of the Nebraska Tarantula Enthusiasts Club, and counts genealogy, oceanography, and reading among her other interests. Her fur family of kitties is an adorable duo named Maeve (Meadhbh,) and Sass E. Fras.
Kaitlyn joined our front desk team in July 2021. A Bellevue native, she has lived here for 22 years, and attended Bellevue West High School. Kaitlyn’s fur family includes a busyness of ferrets! (That’s the official name for a group of ferrets.) Their names are Damocles, Marcella, Cicero, and Relish. Kaitlyn’s handsome Pit Bull named Frank completes the family.
Grayson is a full-time student at Papillion-LaVista South High School, and will graduate in May 2023. He plans to pursue a career in either the field of veterinary medicine (following in his father’s footsteps!) or in human medicine. Grayson joined our front desk team during the midst of the COVID-19 pandemic in July 2020; he is now cross-trained as a veterinary assistant, working with our medical support staff during urgent care hours. Grayson enjoys solving technical problems, and played a large role in helping us get our hospital’s “app” with VitusVet up and running! He loves dogs, especially Golden Retrievers, and when he’s not busy assisting our clients and patients, you can usually find him hanging out with a cute dog. Grayson’s other talents include acting as an “at-home barista,” and performing on stage with Papillion-LaVista South’s award-winning show choir, Titanium.
Born and raised in Council Bluffs, Iowa, Bailey recently graduated from Thomas Jefferson High School (2022) and during her senior year she was also attending classes at Iowa Western Community College. She came to work for Bellevue Animal Hospital in July 2020, and was a great help to us throughout the long years of the COVID-19 pandemic. Bailey’s furry siblings include dogs Olaf, Ella, and Gidget, as well as Negan and Stevie the cats. Bailey says that one of her favorite foods is chicken tenders! When she’s not working or studying, Bailey enjoys experimenting with makeup, and she is planning to become a professional hair stylist.
A Bellevue resident all her life, Marley joined our client services team in February 2022. Marley graduated from Bellevue East High School (go Chieftains!) with the class of 2020. At BEHS, she was a section leader in marching band and received multiple awards for outstanding musical performance. As you might expect, Marley loves music, and she also enjoys just hanging out with her pets: she has three guinea pigs (Lulu, Bindi, and Louis,) two wiener dogs (Frank and Willie,) a Chihuahua named Bosely, and a three-legged cat named Fox! Marley prides herself on providing our clients with excellent customer service, and we’re happy to have her here!