Client Service Representatives

Our front desk staff plays a vital role in the day-to-day management of our practice! The client services representatives welcome you to our practice, handle multiple phone lines, enter invoices and client/patient data, answer your emails, take prescription refill requests, relay messages to and from the doctors, assist with inventory, manage patient records and filing, lend an ear, answer questions, share your joys and sorrows, and are responsible for scheduling appointments for six veterinarians – everything from nail trims and vaccinations, first visits and follow-ups, to lumps, bumps, and limps, senior wellness exams and surgeries. Each one of them is a valuable member of our team!

Mary Vedder, Client Services Specialist

Mary Vedder and BPD K9 “Axe”

Mary is originally from a very small town in upstate New York, but has spent most of her life here in Bellevue. She graduated from Bellevue West High School, and attended Kearney State College for two years. She began her career at Bellevue Animal Hospital in 1993 as a part-time receptionist, and graduated summa cum laude from the University of Nebraska-Omaha in 1996 with a Bachelor of Science degree in Biology.  Mary was a member of the American Animal Hospital Association’s 2016-2017 Online Accreditation Engagement Committee (OAEC) and continued with that role in 2017-2018. She is the administrator for our hospital’s official website, our Facebook page and Instagram account; coordinates all outgoing e-mail correspondence; and is our “go-to” person for US and international health certificate information, in addition to her many other responsibilities.

Mary’s hobbies include reading, nature and cat photography, jigsaw puzzles, and piecing togther the puzzles of ancestry and family history through genealogy research. Mary is also a life-long “Star Wars” fan, and has seen all of the movies multiple times!  She says that her “happy places” include Omaha’s botanical oasis Lauritzen Gardens, Fontenelle Forest, independent bookstores, and at home with her cats. Her two much-loved feline furbabies are Sheldon O. Cooper – a former barn cat, Nebraska Humane Society alumnus, and unofficial AAHA “spokescat” – and Zazzles (who goes by Zazzy) – a former foundling and foster kitten alumnus of the Foster Kitten Project.


Sarah Wilkinson, Office Manager

Sarah Wilkinson

Sarah was born and raised in Council Bluffs, Iowa, and has lived in the Omaha-metro area all her life. She graduated from Thomas Jefferson High School in 2003. Sarah joined our front desk team in June 2010, and is now acting as our interim hospital practice manager. She and her husband, Jeremy, have been together almost 20 years and have three beautiful daughters named Bailey, Jazmin, and Isabell. The family also includes a rambunctious Corgi/Australian Shepherd mix named Olaf, Ella the Boston Terrier, senior cat Stevie, and kitty newcomer Neagan. Sarah describes herself as “loud and outgoing!” and in her free time she enjoys working on projects with her girls. She is a big fan of Winnie the Pooh, and one of her favorite animals is the sloth.


Pamela Turner

Pamela Turner and Sass E. Frass

A Bellevue resident since 1977, Pam graduated from the Omaha College of Health Careers in 1991 with an Associates of Applied Science in Veterinary Technology degree.  She was on our staff from December 1994 to April 2013 before “retiring” to spend more time at home with her three children. We invited her back for a return engagement in January 2017, and we’re thrilled to have her with us again! Pam is a co-president of the Nebraska Tarantula Enthusiasts Club, and counts genealogy, oceanography, and reading among her other interests. Her fur family of  kitties is an adorable duo named Maeve (Meadhbh,) and Sass E. Fras.


Kaitlyn Stratos

Kaitlyn Stratos

Kaitlyn joined our front desk team in July 2021.  A Bellevue native, she has lived here for 22 years, and attended Bellevue West High School.  Kaitlyn’s fur family includes a busyness of ferrets! (That’s the official name for a group of ferrets.) Their names are Damocles, Marcella, Cicero, Relish, Dill, Yoshi, and Wario. Her handsome Pit Bull named Frank completes the family.


Katelin Parks

Katie Parks

Katie is originally from Essex, Iowa, and graduated from Essex Junior – Senior High School in 2015. She moved to Bellevue in 2019 with her husband, Jerry. After working as a Certified Nursing Assistant (CNA) for five years, Katie joined the client services staff at Bellevue Animal Hospital in November 2021.  Katie’s and Jerry’s daughter, Donna, was born on April Fool’s Day in 2021, and they welcomed daughter Alivia in May 2022. Fur babies Jericho, Mr. Thumbs, and Milky (all kitties) complete the family. Katie loves being a wife and mom, and her most favorite saying is “if you ain’t Crocing, you ain’t rocking!”


Grayson Truax

Grayson Truax

 


Bailey Wilkinson

Bailey Wilkinson

Born and raised in Council Bluffs, Iowa, Bailey recently graduated from Thomas Jefferson High School (2022) and during her senior year she was also attending classes at Iowa Western Community College.  She came to work for Bellevue Animal Hospital in July 2020, and has been a great help to us throughout the ongoing COVID-19 pandemic. Bailey’s furry siblings include dogs Olaf, Ella, and Gidget, as well as Negan and Stevie the cats. Bailey says that one of her favorite foods is chicken tenders! When she’s not working or studying, Bailey enjoys experimenting with makeup, and she is planning to become a professional hair stylist.

 

 

 


Marley Ysusi

Marley Ysusi

A Bellevue resident all her life, Marley joined our client services team in February 2022. Marley graduated from Bellevue East High School (go Chieftains!) with the class of 2020. At BEHS, she was a section leader in marching band and received multiple awards for outstanding musical performance.  As you might expect, Marley loves music, and she also enjoys just hanging out with her pets: she has three guinea pigs (Lulu, Bindi, and Louis,) two wiener dogs (Frank and Willie,) a Chihuahua named Bosely, and a three-legged cat named Fox! Marley prides herself on providing our clients with excellent customer service, and we’re happy to have her here!