Our Response to COVID-19

PRIOR to your pet’s appointment with us

We kindly ask that you inform our staff if you have any of the following symptoms or risk factors:

  • A fever over 100.4 degrees Fahrenheit
  • ANY respiratory symptoms such as coughing, sneezing, runny nose, sore throat, shortness of breath, or difficulty breathing
  • You know you have been exposed to someone with COVID-19, or if you yourself have tested positive and/or are being treated for the virus
  • You have traveled in the previous 14 days to an international location
  • You have traveled in the previous 14 days to a location in the United States where COVID-19 has been reported

If  you have any of the symptoms  listed above, WE CANNOT ALLOW YOU TO ENTER OUR BUILDING. 

Please call us at (402) 291-1255 from our parking lot when you arrive, and one of our staff members will assist you. Please remain in your car. If your pet is healthy and the appointment is not time-sensitive or urgent, we can offer you the following options:

  1. You may reschedule for another day when you are symptom-free
  2. You may reschedule for another day and ask a friend or family member who is not exhibiting respiratory symptoms to bring your pet to the appointment for you
  3. You may stay for the appointment, but you must remain in your car. One of our veterinary assistants will come to your car wearing personal protective gear (mask and gloves) to discuss your pet’s history and confirm the details of what services or pet products are needed that day. You will then need to take your pet to the vestibule/foyer at our front/main door. This is the north eastern-most door, closest to the handicapped parking spot. The assistant will take your pet from you in the vestibule (this will help us to ensure the safety of your pet and prevent pets from getting loose in the parking lot) and go to an exam room, and you will return to your car. We must ask that you remain in your vehicle on-site during your pet’s appointment, so that you are immediately available should we have any questions, and in order for us to return your pet to you as quickly as possible. The veterinarian will call you to discuss the exam and any recommendations or treatment plans. Please keep your cell phone on hand!  An assistant will meet you back in the vestibule and return your pet to you. We will take credit card information from you over the phone. If you prefer to pay by cash or check, you can still do so – we’ll just collect the payment from you outside.

If  you have any of the symptoms  listed above and your pet’s appointment is time-sensitive or urgent (your pet is sick or injured)

Please ask a friend or family member who has not been exposed and does not have respiratory symptoms to bring in your pet. If you must bring the pet to us yourself, please understand that we cannot allow you to enter our building. 

  1. Please call us at (402) 291-1255 from our parking lot when you arrive, and one of our staff members will assist you.
  2. You must remain in your car.
  3. One of our veterinary assistants will come to your car wearing personal protective gear (mask and gloves) to discuss your pet’s history.
  4. You will then need to take your pet to the vestibule/foyer at our front/main door. This is the north eastern-most door, closest to the handicapped parking spot. The assistant will take your pet from you in the vestibule (this will help us to ensure the safety of your pet and prevent pets from getting loose in the parking lot) and go to an exam room, and you will return to your car.
  5. We must ask that you remain in your vehicle on-site (in our parking lot) during your pet’s appointment, so that you are immediately available should we have any questions. This will allow us to return your pet to you as quickly as possible, and move on to other patients needing our attention.
  6. Please keep your cell phone on hand! The veterinarian will call you to discuss the exam and any recommendations or treatment plans.
  7. An assistant will meet you back in the vestibule and return your pet to you.
  8. We will take credit card information from you over the phone. If you prefer to pay by cash or check, you can still do so – we’ll just collect the payment from you outside.

If you have any of the risk factors  listed above and your pet’s appointment is NOT time-sensitive or urgent (for example, vaccinations, nail trims, shave, or a heartworm test)

We ask that you please reschedule the appointment or ask a friend or family member who has not been exposed to bring in your pet. We will accommodate all requests to reschedule appointments to the best of our ability and availability. Please note that until further notice, we will NOT be scheduling “nail trim only” appointments. We sincerely apologize for any inconvenience. 

For all other appointments (you have no respiratory symptoms and no risk factors)

When you arrive, please do not enter the building. Please call us at (402) 291-1255 from our parking lot to let us know that you’re here for an appointment.  Keep your cell phone handy, and please remain on-site! When we have an available exam room, we will either call you to come in, or come outside to meet you. We will escort you and your pet directly to an exam room. “Check-in” and completion of any paperwork that we need from you will take place in the exam room. We must ask you to remain in the exam room at all times. Please maintain as much distance as possible from our team members while they are in the exam room with you and your pet. When your pet’s visit is finished, a staff member will collect payment from you in the exam room (cash, check or credit card) and take it to the front desk, where we will print your receipt for you. When you are ready to leave, we ask that you exit the building via the south door rather than the main door, to better facilitate traffic flow and help people maintain the CDC recommended safe distance.

Limiting visitors

Effective immediately, we will be doing “curbside pick-up” ONLY for all medication refills and pet food purchases. We are requiring that you do not enter our building, in order to maintain as much as possible the CDC recommended 6-foot separation distance between people. Please email us or call ahead with your order to (402) 291-1255 so that we can prepare your pet’s items, and then call us to let us know when you have arrived in our parking lot. (Please be sure to give us a description of your vehicle!) We will take credit card information from you over the phone. If you prefer to pay by cash or check, you can still do so – we’ll just collect the payment from you outside. One of our staff members will deliver your pet’s items to your car.

In addition, we must now restrict the number of people accompanying pets to our hospital to one pet, one client.  If you have scheduled an appointment for two or more pets, we can still see all of them; however, you must be able to manage all the pets by yourself. If you arrive for an appointment with additional family members or friends, we must ask them to wait outside the building or in your car.  Please leave young children at home, or we will have to reschedule your appointment.  (If your children are old enough to remain outside the building by themselves, or if you can have another adult family member or friend wait outside with them, we’ll be happy to see you and your pet.)

Please do not be offended if one our Client Services Representatives asks if you have been exposed to anyone with the Corona-virus, have recently traveled outside of the area, been recently ill, or are currently feeling ill. This is meant to keep everyone safe, and we ask that you be honest with our team. We understand that pets are a part of the family and need the best medical care, but we ask that you please respect our team should any sudden changes have to be made by the management and directors of Bellevue Animal Hospital.

WE THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION TO KEEP YOURSELF, OUR STAFF AND OTHER CLIENTS, AND OUR COMMUNITY SAFE DURING THIS UNPRECEDENTED TIME.

What about pets??

There is currently no evidence that pets can become ill from this virus, or that they can spread COVID-19 to other animals, including people. For more information about pets and COVID-19, please visit the AVMA’s website at https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19/covid-19-faqs-pet-owners

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